Refund Policy
Fair, transparent, and designed to protect both your investment and our team's time.
Effective Date: 10-10-2023
1. Overview
Ranrev Media Lab provides custom software and digital services. This policy explains how refunds, cancellations, and billing adjustments are handled.
2. General Policy
Because our work is time-based and customized, refunds cannot be issued for delivered work or time already spent. However, under certain conditions, partial or full refunds may apply.
3. Refund Eligibility
Up-front deposits
100% refundable only if work has NOT started.
Undelivered or mismatched work
Partial refunds may apply if the final output does not match the documented scope and we are unable to fix it after attempts.
Retainer / monthly service credits
If agreed retainer work is not delivered, partial refunds or service credits may be applied.
Billing errors
Any duplicate or incorrect charges are fully refunded.
4. Non-Refundable Items
- Completed work or delivered assets
- Time spent on research, meetings, or consultation
- Third-party software, tools, or service fees
- Monthly subscription cycles already delivered
- Discounted or promotional packages
5. Cancellation Policy
Fixed-price projects
You will be billed for all work completed up to the date of cancellation.
Monthly plans
Cancellations apply to the next billing cycle. Current cycle fees are non-refundable.
6. Refund Timeline
Approved refunds are processed within 7–14 business days to the original payment method.
7. Request a Refund
Email us at:support@yourcompany.com
Include:
- Project or invoice number
- Reason for refund request
- Any relevant documents or screenshots
8. Dispute Resolution
If you are unhappy with the outcome of a refund review, contact us directly before initiating a chargeback. We aim for fair and transparent resolutions.
9. Changes to This Policy
Updates to this policy will be reflected with a revised effective date at the top of the page.